Refund Policy
At Furniture Galleria, we strive to provide our customers with high-quality furniture and a seamless shopping experience. We understand that sometimes, a product may not meet your expectations, and we’re here to help. Please read our refund policy carefully to understand your rights and our procedures.
1. Eligibility for Refunds
We offer refunds for products that meet the following criteria:
- The item is unused and in its original condition, with all packaging intact.
- The request for a refund is made within 14 days of the purchase date.
- A valid proof of purchase (receipt or order confirmation) is provided.
Unfortunately, the following items are not eligible for a refund:
- Custom-made or personalized furniture.
- Items marked as “Final Sale” or part of clearance events.
- Damaged products due to misuse, mishandling, or normal wear and tear.
- Products that have been assembled or altered after delivery.
2. Process for Refunds
To initiate a refund, please follow these steps:
- Contact Us: Get in touch with our customer service team at [email protected] with your order number and reason for the return.
- Return Authorization: Our team will provide you with a return authorization and instructions on how to send the item back.
- Return Shipping: The customer is responsible for return shipping costs unless the item was damaged or defective upon delivery. We recommend using a trackable shipping service.
- Inspection: Once the item is received, it will be inspected to ensure it meets the refund eligibility criteria. You will be notified once your refund is processed.
3. Refund Timeline
Refunds will be processed back to the original payment method within 7-10 business days after the returned item has been inspected and approved. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
4. Exchanges
If you prefer to exchange an item rather than receive a refund, please contact us at [email protected] within 14 days of purchase, and we will guide you through the exchange process. Exchanges are subject to product availability.
5. Damaged or Defective Items
We take great care in ensuring your products arrive in perfect condition. If your furniture arrives damaged or defective, please contact us immediately at 0321-4447160 with photos of the damage. We will arrange for a replacement or issue a full refund, including return shipping costs.
6. Cancellations
Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellation requests will be subject to review, and a restocking fee may apply.
7. Contact Us
If you have any questions about our refund policy, feel free to reach out to us at:
- Email: [email protected]
- Phone: 0321-4447160
Need help?
Contact us at [email protected] for questions related to refunds and returns.